Technology Support

Open Technology Appointments at IC Imagine

We will be providing scheduled times for families to pick up technology devices from school, seek repairs on devices and receive tech assistance.  Please only seek repair if the issue with the Chromebook will interfere with their virtual learning. We do have a back-up supply of Chromebooks to loan students while their device is under repair, but that number is limited. These will be consistent times every week and will be by appointment only in order to allow our faculty to remain at home as much as possible.  Please utilize the Open Technology Appointments Sign Up Genius to schedule your appointment as needed.  If you need assistance and are unable to come during one of the scheduled times, please email Mr. Hunsicker (davenhunsicker@icimagine.org) to help you coordinate an alternate time.

* Please note, when there are no appointments scheduled by the following deadlines, Open Technology Time for the associated day will be cancelled.

    • If there are no sign ups by 5pm the night before, Tuesday morning Technology Times will be cancelled
    • If there are no sign ups by 12pm the day of, Thursday afternoon Technology Times will be cancelled

In Need of At-Home Tech Support

If you need at-home tech support, please complete the technology support form below. Mr. Hunsicker or a member of our Technology Support Team will reach out to you directly to support you with your Technology Needs.  

 

3-12 Families
In an effort to be proactive, we sent all 3-12 grade students home with their Chromebooks and a charger on Friday, March 13th. One of the steps in this process was to update the permissions that would allow student devices to connect to wireless networks other than the IC Imagine wireless. We created a policy change related to wireless connectivity restrictions around 2:30 on Friday, March 13th. That late change means that some student devices did not get the update on their device before they left for dismissal.

Fortunately, if your student’s Chromebook is not able to connect to outside IC Imagine wifi, the fix is a straightforward one. Please bring your child/children’s device(s) to the IC Imagine campus and open/power on the device. Your child does not need to be present, nor do you need to login to the device for this update. You can perform this task in the comfort of your vehicle. We will open the arrival/dismissal loop so that you can drive through and get your device permission update. Simply connecting the device to our wifi will allow it to receive the permission, and then it should be able to connect to other wifi networks. You do not need access to school personnel in order to get this update on the device.

K-2 Families

If you are a K-2 family, you will also need a device and access to the internet to engage with virtual learning.  Below are the requirements for your device. We are able to provide devices to families if you do not have one or if the one you have does not meet these requirements  There will be a special area for K-2 checkout as there will be some paperwork to sign.

For K-1 families: You will need a device that allows you to access your email, receive and send picture files (via email or Remind), view google docs, PDFs, play videos and listen to audio files. 

2nd Grade families ONLY: In addition to the above, visit https://login.i-ready.com/ and see if your browser is supported. 

Please note that if your child needs school supplies for at-home work, we will have a school supply station for you to pick up materials when you visit the school for Technology Pick-up and Repair. 

Bark and Monitoring Activity on Devices While at Home

If your student is using the Chrome browser and is logged into the browser using their school email account (firstnamelastname@icimagine.org) then Bark will still be monitoring their activity.  We will be adjusting the settings so that parents receive alerts 24 hours a day, and the school will continue to get Bark alerts as well. Please be aware that we have a team of people that evaluate these regularly and identify criteria of high concern.  Please understand that we will not be able to respond to individual concerns about Bark alerts, but the school will contact you about confirmed issues regarding safety and explicit content.   Other alerts should be managed at your discretion in your home.

When your child is on their school-issued device, it is the school’s expectation that they are logged into their IC Imagine account (firstnamelastname@icimagine.org). If your child is on another device and not logged in to their school account, Bark will not be monitoring their activity.  Please also be aware that without the firewall in place at school, your student’s access on the internet will not be limited.  We recommend that your child always use the Chrome browser and their school email while at home.

It is crucial that you stay engaged with your children while they are in an online environment.

A note from Bark:

During this time of uncertainty and confusion, we would like to be a source of comfort and relief for you and your students. Doing schoolwork without the structure of a classroom environment can lead some students to feel anxious and isolated. With less visibility into student activities, your administration may not be as aware when kids are struggling.

Bark for Schools can support your community during a time of social distancing. By monitoring school-issued accounts for signs of issues like cyberbullying, depression, suicidal ideation, and more, schools can be alerted when students might be in danger. Our service is available completely free, and parents and guardians can also get alerts through our Parent Portal. When families and schools share the responsibility of responding to urgent alerts, kids stand the best chance of getting help when they need it.

Content Filtering At Home:

Content Filtering generally is only controlled in the school building and in these cases would not follow the student home. Some schools have purchased third party software licensing or put security certificates on student devices to allow filtering off campus as well. This is commonly an added expense and would not apply to any personal devices that students use at home. Content filtering at home is generally the responsibility of the parent to control and monitor.

Personal devices can be controlled using parental controls, but school owned devices usually do not allow for those changes or accounts to be owned by the parent. There are a few non-intrusive options that will help provide a stricter content access on any device used by students in the household regardless of configuration: 

  • They can contact their internet service provider directly to assist them with setting up a stricter network filtering. By default, the router that is provided with internet service at home is set up with lowest restrictions and thus all content is available to any user on the network. 
  • They can find the instructions for changing the content filtering levels on their router on their own if they are comfortable doing it without involving the internet service provider. Manuals for their exact device are available online with the model being printed on a label on the router and the login IP address and credentials are listed on the label as well.
  • They can setup a free OpenDNS account and create customized filtering. They have two options: one is to block adult content and it does it all for you (OpenDNS Family Shield) while the other allows for more customization, like separating child devices from parent devices and category blocking for a stricter network (OpenDNS Home). Both have tutorials that walk parents through the setup process. https://www.opendns.com/home-internet-security/

Cleaning Chromebook Devices

As the threat of COVID-19 continues, cleaning shared surfaces is a vital part of reducing the spread of unwanted germs. We wanted to take a moment to share proper procedure for sanitizing your electronics to avoid damage to these devices. These instructions can be applied to computers, phones, and other high touch electronics.

You may use a Clorox (or other sanitizing) Wipe or a lint free cloth or towel with isopropyl alcohol to sanitize devices. Please do not use any gels or hand sanitizers on your devices. Any sprays should be applied to the cloth and not to the device directly. The below steps should be completed in order to reduce the risk of damage:

  1. Completely power off the device and unplug any chargers or external devices from the device (ex: external USB keyboard or mouse)
  2. Make sure the wipe is damp but not fully saturated, if squeezed no liquid should drip from the cloth. Wring out wipe if needed before using it on the keyboard or screen of the laptop so that excessive liquid does not come into contact with delicate electronic connections. 
  3. Wipe down the device on the outside and over screen and keyboard and let air dry completely before closing the laptop
  4. Once completely dried you can close or turn the device back on

Internet Access:

If internet access is an issue for your family, we will have staff on hand to help get you the resources in your home you need.  If you filled out the technology form we sent out last week and indicated this is an issue, someone from the school will reach out to you via phone.  Otherwise, you may come to school at the scheduled Chromebook/Charger Pick-Up and Repair times and someone will assist you in person.

Here are several resources for free internet access:

Link to NC Dept. of Info. Internet Service PageMore info here as well as a map to search your address and see provider options. 

Comporium/Zipstream

Offering Free Standard HSI service for 60 days, beginning March 16, to households that do not already have a broadband subscription and have children in grades K-12 or in college. Standard installation included, and no security deposit required.

Contact: 888-403-2667

Altice/Optimum/SuddenLink

Offering free Altice Advantage 30Mbps internet service for 60 days, beginning March 16, to households that do not already have a broadband subscription and have children in grades K-12 or in college.

Contact: 866-200-9522 to enroll in Optimum region 888-633-0030 to enroll in Suddenlink region

Spectrum

Call 1-855-243-8892 or 1-844-488-8395 for free in-home internet for 60 days with no connection or activation fees for new customers. You must call and cancel before day 60 to avoid charges. 

For existing customers, if you are in danger of disconnection for non-payment, contact them and they will work with you to avoid disconnection. 

All Spectrum WiFi hotspots are now open to the public. They have over 50+ hotspots in the Asheville area. You can find their searchable map here

Buncombe County Libraries

They offer free wireless but do not have hotspots available for checkout. 

Verizon 

Some wireless plans can use phones for a wifi hotspot. The offer JetPacks which are mobile hotspots -15GB high-speed 4G then throttled back to 600K which won’t be serviceable for video. 

AT&T

AT&T is offering low-cost wireline home Internet service to qualifying households with at least one resident who participates in the U.S. Supplemental Nutrition Assistance Program (SNAP) and with an address in AT&T’s 21-state service area, at which we offer wireline home Internet service, and without outstanding debt for AT&T fixed Internet service within the last six months or outstanding debt incurred under this program. Information for AT&T Access Program here

Phone number to contact AT&T Access Program 855.220.5211

Most cell phone providers have removed data caps or allowed more data per month for existing customers.

IC Imagine

Our school wifi is still on and can be accessed from the parking lot or the picnic table area using a school device. 

Does your family need additional support? Visit our Family Support page for more information and resources.